Customer Service Training

Our trainings are customized to meet the challenges and performance needs of your customer service staff. Highly interactive, with exercises and role-plays designed for easy transfer to the work environment, workshops address issues common to many customer service employees:

• Understanding customer needs
• Mastering telephone etiquette
• Conveying your organization’s image in a positive manner
• Active listening
• Handling request
• Identifying solutions to problems and gaining agreement
• Turning around a negative situation
• Dealing with difficult and irate customers
• Reducing job-related stress
• Staying motivated